Personal data protection

The company Inbyo Natural Products Ltd. with its registered office in Radslavice 16, Pustiměř Postal Code 68321:, ID No.: 09264850, the operator of the online shop www.inbyo.eu, declares that all personal data (hereinafter referred to as "data") is considered strictly confidential and is treated in accordance with the applicable legal provisions in the field of personal data protection.

The security of your personal data is a priority for us. We pay due attention to personal data and its protection. In this Personal Data Processing Policy, you will find information about what personal data we collect about you, the legal basis for processing it, the purposes for which we use it, how long we keep it, and to whom we may transfer it. The Policy also tells you what rights you have in relation to the processing of your personal

1. What personal data do we process?

If you use the services of our e-shop or premises (i.e. stores and outlets), we process different types of data about you.

1.1. If you make a purchase

The most common data you provide to us is the data collected through the form for ordering goods or other services on our website www.inbyo.eu. This is mainly data that is necessary for the conclusion and performance of the purchase contract.

This data is necessary for the processing of your order and can be divided into:

Identification data, which are first and last name and, in the case of a purchase to a company, the company ID number and VAT number;

Contact details, which are email address, postal address, billing address, telephone number, bank details, payment details.

Data generated by the duration of the contract, specifically the products purchased, the volume of services provided and the customer segment.

1.2 If you register

If you wish to enjoy the benefits of a customer account, you must first register on our website. The customer account is secured with a password chosen by you, which we do not have access to and if you lose it, we will not be able to send it to you on request or generate a new password.

Within the account you have unlimited access to your personal data as well as to modify it if necessary. In your account, you can view the history of your completed orders, purchased products, and pending orders.

If you are registered, we process the following data:

Identification data, which are first and last name and, in the case of purchases made in the name of a company, the company ID number and VAT number;

Contact details, which are email address, postal address, billing address, telephone number, bank details, payment details;

Demographic data derived from your settings and behaviour on the site, which means gender, date of birth, preferred language

Data generated by the duration of the contract, specifically the products purchased, the volume of services provided and the customer segment.

1.3 If you are a subscriber to commercial communications

You may receive commercial communications from us regarding similar products to those you have purchased from us. You can always opt-out of receiving these communications by using the unsubscribe link found in the footer of each email containing these communications.

1.4 If you visit our website

If you visit our website, we collect various information about you during your visit, such as your IP address, browser and language preference settings, the websites you visit, including the time of your visit. We also monitor your movement around the website, or what links you click on, so that we can tailor the content you see as much as possible and offer you products and content that you will appreciate.

When you visit our website, we store and subsequently read cookies on the browser and device you use, which we cover in a separate section of this Policy.

However, in addition to cookies, we also process data about your behaviour on the website, your IP address, the data provided by your browser, specifically the resolution, the operating system of your device, including its version and language settings.

Our website may contain links to other websites that we believe are practical and may contain useful information. Therefore, we would like to advise you that these sites may be owned and operated by other companies and organizations that process data according to their own security and privacy policies. Our company has no control over such processing and accepts no responsibility for any information, material, products or services contained on or accessible through this website.

1.5 If you contact us on the customer service line or social media

If you choose to contact our customer support via telephone or email, we primarily process records of telephone calls, which are monitored, as well as records of email communications.

If you contact us about your request via our website or profile on selected social networks, the processing of your personal data is governed exclusively by the Data Processing Policy of the company operating the social network in question.

1.6 If you give us a rating on review portals

Upon delivery of the goods, you may be asked to rate them and to rate your satisfaction via the rating portal of your choice. We value every feedback immensely, but it is up to you whether you choose to give us a rating. In the case of this evaluation, we process and forward the following data to the relevant partners:

Contact details, specifically the email address used to send the evaluation invitation;

Data generated by the contract, specifically the products purchased.

2. For what purpose do we process personal data?

2.1 Purchase of goods and services

We most often process your personal data for the purpose of fulfilling a purchase contract in order to successfully process your order sent via our website, mobile app or customer service line and deliver the goods to you. Your email address and phone number are used to send you an order confirmation, to receive confirmation of payment, to send you an electronic invoice, to keep you informed about the status of your order and for any other individual communication regarding your order.

2.2 Marketing offers

We send you marketing communications regarding similar products to those you have purchased from us, You can always opt-out of receiving these communications by using the unsubscribe link in the footer of each email containing these communications. If you unsubscribe from commercial communications, we will no longer use your electronic contacts for these purposes. Unsubscribing from commercial communications is free of charge.

2.3 Customizing and creating content, making the website work better

We want to personalise content and recommend goods that you may be interested in. For this reason, we use the personal data we collect to personalise the content and offers on our website. The marketing offers that are displayed to you may be selected based on other information we have collected about you over time based on contact and demographic information, popular items, as well as other information related to your use of our website.

We process data about your behavior on our website, which allows us to obtain information to continually improve our website for you to make it as user-friendly as possible. We may also process your personal data to generate various statistics, such as tracking traffic or measuring the effectiveness of advertising, as well as to test new functionalities of our website or mobile application. Data about your behaviour on the website is also important for any prevention of attacks on our website.

You may also create certain content on our website. If you decide to write a review on products you have purchased, we process your personal data for the purpose of processing and displaying this review.

2.4 Notice of availability

If you set up the availability watch function for an unavailable product, we will inform you by a message sent to the email address you have provided when the product is back in stock.

2.5 Satisfaction surveys on review portals

In connection with your purchase, you may also receive a request for an evaluation via the evaluation portal of your choice. In this case, the purpose of the processing is to determine satisfaction.

2.6 Service improvement

We use your personal data to continuously improve our services and systems, including adding new functionalities. However, in order to ensure that your rights and interests are sufficiently protected, we use personal data for these purposes which is anonymised as far as possible.

3. To whom do we transfer personal data?

In most cases, we process your personal data for our own purposes as the data controller, which means that we determine the purposes set out above for collecting your personal data, determining the means of processing and their proper execution.

We only transfer your personal data to our partners if this is necessary in the context of the performance of the purchase contract, e.g. to arrange payment or transport.

We also transfer your personal data to our processors, who of course comply with the legal data protection conditions. These processors process the personal data according to our instructions and your rights are not affected by this processing. With your consent, we may also transfer your personal data to social networks or operators of marketing tools to display targeted advertising on other websites.

3.1 Categories of recipients

We may transfer your personal data to the following entities:

To payment service companies for the purpose of processing payments based on your order, i.e. fulfilling the purchase contract;

To shipping companies for the purpose of delivering the products or services you have ordered and resolving complaints, including cancellation of the purchase contract;

Partners providing commercial communications, who are bound by confidentiality obligations and may not use your personal data for any other purpose;

Marketing tool providers; who help us to personalise offers and content;

Social networks if you communicate with us through them or share content using social plugins;

Technology providers and cloud service providers;

Legal or financial representatives, courts for the purpose of processing tax documents, debt collection or other reasons arising from our legal obligations;

To public authorities for the enforcement of our rights (e.g. police).

If third parties use your personal data in the context of their own legitimate interests, we are not responsible for such processing. Such processing, if any, is governed solely by the Data Processing Policies of the respective companies and persons.

4. For how long do we process personal data and how is it secured?

4.1 Duration of processing

We process personal data primarily for the duration of the contractual relationship. In addition, we also process personal data for as long as is necessary for us to be able to properly perform all our obligations arising from the concluded contract and generally binding legal regulations. For example, for accounting documents issued by us, we are obliged to keep information about you for at least 10 years.

As part of fulfilling your requests and providing quality customer service, we process your personal data until the conclusion of our contractual relationship, including 1 year after the end of the warranty period of the purchased goods in order to resolve potential disputes.

If you give us consent to receive commercial communications, this consent is valid for a period of 4 years or until revoked. Likewise, if you give us consent to notify you of the availability of the goods you are viewing, this consent is valid until we send you the availability information, but not longer than 1 year or until it is revoked. Consent given by submitting your review of an item is valid for 6 years or until revoked. If you create content within our blog posts, consent granted by submitting your comment on such post is valid for 2 years or until revoked.

In other cases, the duration of the processing of your personal data results from the purpose of the processing or is determined by binding data protection legislation. After the expiry of the specified processing periods, your personal data is automatically deleted.

4.2 Security

The personal data that we have collected and process about you is transmitted to us in an already encrypted form, and we use the SSL (secure socket layer) encryption system for this transmission. This system ensures that your personal data is safe when your browser communicates with our server. We secure our website and other systems we work with by using appropriate technical and organisational measures against the loss and destruction of your personal data, as well as against unauthorised access to, alteration or dissemination of your personal data.

We are continuously improving this security and we also require our processors to demonstrate that their systems comply with the GDPR.

If you register, your customer account can only be accessed by entering your chosen password. We do not have access to your password as we store it in an encrypted form that is not retraceable, even by us.

We would like to appeal to you, among other things, that it is essential that you do not disclose your login details to third parties.

5. How do we use cookies?

We also use cookies so that our website can function properly and to make our offer relevant, interesting and user-friendly for you. In order for us to use cookies, they must be supported by the internet browser you are using. Our website works without cookies, but to a very limited extent with the inability to use some basic functions.

Cookies are a standard tool for storing information relating to the use of the website.

Cookies are small text files that are created automatically when you visit each website and are stored within the browser you use on your computer, smartphone or other device. Some cookies allow us to link your activities on our website until you close your browser. These cookies are automatically deleted when you close your browser window.

However, other cookies remain on your browser or device for a set period of time and are reactivated each time you visit our website. In addition to cookies, we also use so-called tracking pixels, which are small images that are invisible to the average user and which work on a similar principle to cookies. The length of time cookies remain on your browser or device depends on the settings of the cookie itself and your browser. We keep the data obtained from cookies for a maximum of 1 year.

5.1 What cookies do we use?

The cookies we use on our website can be divided into 2 basic types:

Short-term, so-called "session cookies", which are deleted immediately after you have finished visiting our website;

Long-term, so-called "persistent cookies", which remain on your browser or device for a certain period of time or until you manually delete them.

Cookies can also be divided according to their functionality into:

Essential cookies, which are technical and functional cookies that are important for the basic functionality of the website. Without these cookies you would not be able to add items to your basket, place an order or log into your customer account.

Analytical cookies, which help us improve the user experience of our website by understanding how users use it. They also allow us to analyse the performance of different sales channels.

Remarketing, which we use to personalise the content of ads and target them correctly.

6. Contact us

If you have any questions, comments or requests about this Policy and the processing of your personal data, you can contact us at any time: [email protected] Your request will be dealt with without undue delay, but within a maximum of 30 days.